Online casinos have completely revolutionized the gambling market. People no longer have to go to a land-based casino to place bets, try their luck at a few card games, or spin some slots. All of this can be achieved from the comfort of their home, or anywhere really.

As long as you have got a device that can connect to the internet, then that’s all you really need. Online casinos allow you to have the same casino experience, just without having to physically be there!

However, with online casinos popping up faster than any of us can keep track of, it’s important to know what factors make up the best online casino.

In today’s article, we’re going to go over some features you need to keep an eye on when choosing an online casino.

Buckle up and let’s get started!

What Do The Reviews Say?

Choosing an online casino is somewhat the same as choosing a restaurant to dine in. While they are completely two different sectors, reviews matter regardless.

Say you’re looking at a new restaurant. The interior and food look amazing in photos, but the reviews say otherwise. You’ve got two options: either go to the restaurant yourself and see for yourself, but risk having a horrible time, or find another restaurant that has amazing food and amazing reviews.

The same goes for online casinos. Before you click on the first link you find, dedicate a few minutes to reading the reviews left by other players.

See what features they enjoyed and why they recommend this casino over another. However, also look at the 1-star and 2-star reviews as they are equally important. While they should be fewer in number, have a look at what customers did not enjoy.

It’s important not to take notice of comments like ‘I didn’t win money’ since the casino isn’t responsible for your winnings or losses.

But, if a customer had a genuine complaint, see how the casino responded to their comment. Did they just ignore it? Respond harshly? Apologize and alter their service to meet customer needs?

This is definitely a step you do not want to skip!


A good reputation is always important, regardless of which sector you’re looking at.

If a casino has a bad reputation, it’s not going to market that on their site. It’s your job to dig deeper into the history of the casino and see what kind of reputation it actually has.

Pro tip: if you Google the name of the casino followed by ‘blacklisted’, you will be able to see articles explaining why that casino is not reputable. If nothing comes up, then you’re in the clear and can continue with the following steps.

Payment Methods

There are plenty of ways one can deposit and withdraw money from an online casino, and what might be a favorable method with one person, might not be with another. This is why it’s important to have a look at the casino payment methods before you sign up with them.

Since there are so many different modes of payment, you need to know what each banking option offers you and which one best suits you.

Some of the payment methods are the following:

  • Credit cards: in order to complete a credit card casino payment, you would need to create an account with the site you have chosen. To be able to deposit cash, you would then need to use cards like Visa or MasterCard.
  • Debit cards: debit cards are the most popular and accessible modes of payment. While transactions can take between 3 to 5 days to complete, your money goes directly into your account and can be used whenever you like!
  • E-wallets: this is a more convenient, faster, and safer way to deposit and withdraw funds from your account.
  • Cryptocurrency: if you want your transactions to be completely anonymous and hidden, then crypto is the currency you need. If you want to make use of these kinds of payments, then you need to find a casino that has this option since not every online casino accepts crypto.

Moreover, make sure that the casino you choose gives you your winnings as soon as possible. You don’t want a casino that takes weeks or months to finally give you the money you won.


You are going to be entrusting this site with your personal and financial information, so make sure the casino you choose is reliable and has a good security system in place.

Imagine the chaos and stress you would be under if you woke up one morning to all of your money being stolen.

The most secure casinos have an SSL certificate which reassures the players that the site is secure and trustworthy.

Customer Service

Yes, customer service is another important factor and not one you should take lightly.

We’ve all been in the situation where we had to contact a company but a simple phone call that was supposed to take 5 minutes turned into a 40 minute call with you spending the majority waiting for someone to pick up the phone.

So, if you’re playing a game and the site freezes and takes you out of the game, then you would certainly be running to customer service to see whether you lost the money you bet and won, and why this happened.

Below are some of the most important points to consider:

  • Is the service available 24/7? – this is especially important if you’re going to be using an offshore casino. If there’s a time zone difference of 10 hours between your country and the casino and the customer service team only works office hours, then they will probably be asleep while you’re panicking about a glitch in the system.
  • How can you get in contact with them? – do you have to fill out a google form and wait for a reply? Or do they have a direct line you can call or chat with them in real time?
  • What is their average response time? – remember that you won’t be the only customer with a pressing matter, so response times may vary depending on how many agents are currently working and how many are already helping others. Check out how normally it takes them to reply so you would have an indication of how long you need to wait before you start severely panicking.
  • In what languages is the service available? – again, if you’re using an offshore casino you don’t want your only option to be in their native language. You can try translating what they’re saying, but that increases the chances of errors and miscommunications, so it’s best to find a casino that has several language options.

Responsible Gaming

The best of the best online casinos have features that help their customers reduce the risk of falling into a gambling addiction

Reputable casinos allow their players to set deposit limits that don’t let them deposit more money once a certain limit has been reached. Moreover, websites can have a time limit and lock you out of the site for a few hours once that limit has been reached.

These initiatives help players gamble responsibly, without the risk of spending all of their money and becoming addicted to the games.

These features are ideal for both beginners and seasoned players, as it gives you control of your money and your time.

Bonuses And Promotions

Almost all online casinos are offering a welcome bonus just for signing up with their site! That’s right, you can start earning without having to gamble any of your money!

This feature is only available in online casinos. The reason they are able to give out large sums of money just for signing up is to entice new members to join them.

Sure, members will use the welcome bonus to place their first few bets instead of using their own money. But this allows players to try out different games and learn how they’re played without fear of losing their own money.

Once they have gone through the welcome bonus, they have also grown more confident in their ability to gamble and wager using their own money.

Moreover, online casinos have VIP memberships where players can experience the royal treatment! You will be entitled to free spins, bonuses, and have access to exclusive games!

Sounds pretty good and inviting, right?

Pro tip: don’t let these bonuses and memberships cloud your judgment and make you lose sight of the other important points. Let the bonus be the deciding vote between two equally great casinos.

In A Nutshell

So, what have we concluded?

Bonuses and free money are great, but a secure and reliable site is even better because you know that your personal information will be safe and out of reach from hackers and scammers.

Doing your research on a casino isn’t a waste of time as it can save you a lot of stress and hassle in the long run.

Besides, responsible gambling can turn into your new favorite hobby you can enjoy while waiting for the new football season to start!

To have a great casino experience you need to bet wisely and manage your money! Other than that, have fun!